Terms & Conditions

TERMS & CONDITIONS

Stitches N’ Clothes®
Effective August 1, 2026

These Terms & Conditions govern all purchases, custom orders, services, production, and transactions with Stitches N’ Clothes® (“SNC,” “we,” “us,” or “our”).

By placing an order, submitting payment, approving artwork, providing merchandise for customization, or authorizing production, the customer acknowledges and agrees to these Terms & Conditions and all applicable SNC policies.

ORDER ACCEPTANCE

An order is considered accepted once SNC receives the required payment or deposit and accepts the order for production.

SNC reserves the right to accept, decline, pause, or cancel an order when reasonably necessary due to product availability, production limitations, suspected fraud, safety concerns, intellectual-property concerns, abusive conduct, payment issues, or circumstances outside SNC's reasonable control.

PAYMENT AUTHORIZATION

By submitting payment, the customer represents that they are authorized to use the payment method provided and authorizes SNC to charge the agreed amount for the products and services ordered.

Customers are responsible for reviewing all invoices, quantities, specifications, pricing, and services before submitting payment.

Any remaining balance must be paid according to the terms of the applicable invoice or agreement.

SNC may suspend production, delivery, shipment, or release of completed merchandise until all amounts due have been paid.

CUSTOM PRODUCTION

Stitches N’ Clothes® provides custom production services including, but not limited to:

  • Embroidery

  • 3D Puff Embroidery

  • DTF Printing

  • UV DTF Printing

  • Apparel Customization

  • Product Branding

  • Promotional Products

  • Business Uniforms

  • Hats & Headwear

  • Towels

  • Graduation Stoles

  • Backpacks

  • Business Cards

  • Signs, Banners & Magnets

  • NFC Products

  • Graphic Design

  • Artwork Preparation

  • Embroidery Digitizing

  • Laser Engraving

  • 3D Printing

  • Other custom production and branding services

Custom manufacturing and decoration involve physical production processes. Reasonable production tolerances and minor variations may occur.

ARTWORK & PROOF APPROVAL

Customers are responsible for carefully reviewing all proofs, mockups, artwork, and order specifications before approval.

Approval confirms acceptance of applicable:

  • Spelling

  • Grammar

  • Names

  • Numbers

  • Dates

  • Logos

  • Artwork

  • Colors

  • Dimensions

  • Quantities

  • Placement

  • Orientation

  • Product selection

  • General appearance

Once approval is provided, SNC is authorized to proceed with production.

CUSTOMER-APPROVED ERRORS ARE THE CUSTOMER'S RESPONSIBILITY.

If the completed product reasonably reflects the approved proof or specifications, an error already contained in the customer's approved artwork or information is not considered an SNC production error.

Changes requested after approval may result in additional charges and production time.

DIGITAL MOCKUPS

Mockups and digital proofs are visual representations and are not guarantees of exact physical appearance.

Differences may exist between a screen and physical production due to display settings, garment construction, fabric, printing processes, embroidery thread, inks, materials, lighting, manufacturing tolerances, and other physical factors.

Exact color matching is not guaranteed unless a specific color-matching requirement has been expressly accepted by SNC before production.

PRODUCTION TOLERANCES

Custom production may involve reasonable variations in:

  • Placement

  • Dimensions

  • Color

  • Thread appearance

  • Print appearance

  • Texture

  • Alignment

  • Garment construction

  • Material characteristics

  • Finish

Minor variations inherent to the production method are not automatically considered defects.

SNC may make reasonable production adjustments when necessary because of seams, pockets, zippers, panels, garment construction, hooping limitations, print limitations, equipment requirements, or other physical characteristics of the product.

CUSTOMER-PROVIDED MERCHANDISE

Customers may be permitted to provide their own garments, hats, backpacks, merchandise, promotional products, or other items for customization.

By providing an item, the customer authorizes SNC to perform the requested production process on that item.

Customer-provided merchandise may carry additional risks because SNC did not manufacture or control the original product.

Potential risks include:

  • Needle or hoop marks

  • Heat marks

  • Material distortion

  • Dye migration

  • Adhesive reactions

  • Coating reactions

  • Fabric reactions

  • Manufacturing defects becoming visible during production

  • Damage resulting from materials unsuitable for the requested process

SNC is not responsible for pre-existing defects, hidden manufacturing defects, material incompatibility, or reactions outside SNC's reasonable control.

DO NOT PROVIDE RARE, SENTIMENTAL, COLLECTIBLE, HIGH-VALUE, OR IRREPLACEABLE ITEMS FOR CUSTOMIZATION.

SNC reserves the right to refuse any customer-provided merchandise we reasonably believe is unsuitable or unsafe for production.

TURNAROUND TIMES

Production and completion dates are estimates unless SNC expressly guarantees a specific deadline in writing.

Turnaround may be affected by:

  • Order quantity

  • Artwork approval

  • Customer response time

  • Product availability

  • Supplier delays

  • Shipping delays

  • Material shortages

  • Production complexity

  • Equipment issues

  • Holidays

  • Weather

  • Events outside SNC's reasonable control

Customers are responsible for communicating any firm deadline, event date, launch date, graduation date, or other time-sensitive requirement before placing the order.

A deadline not disclosed and expressly accepted by SNC before the order is placed is not guaranteed.

RUSH ORDERS

Rush and same-day production may be available at SNC's discretion.

Additional charges may apply.

Acceptance of a rush order applies only to the production schedule expressly agreed upon by SNC.

SNC is not responsible for delays caused by carriers, suppliers, customer approval delays, force majeure events, or other circumstances reasonably outside SNC's control.

CUSTOMER DELAYS

Customers are responsible for providing timely approvals, artwork, sizing, quantities, product selections, payment, and other information necessary for production.

Production timelines may be extended or paused while SNC waits for required customer information, approval, merchandise, or payment.

SNC is not responsible for delays caused by the customer's failure to provide required information or authorization.

SHIPPING & DELIVERY

Customers are responsible for providing accurate and complete shipping information.

Shipping and delivery estimates are not guarantees unless expressly agreed otherwise.

Once an order has been transferred to a carrier, delays or service interruptions caused by the carrier are outside SNC's direct control.

Customers may be responsible for additional expenses resulting from incorrect addresses, refused deliveries, failed delivery attempts, or requested rerouting.

LOCAL PICKUP

Orders are not considered ready for pickup until SNC confirms completion.

Customers are responsible for arranging timely pickup after receiving notification that their order is ready.

Proof of pickup or other reasonable verification may be requested.

UNCLAIMED ORDERS

Customers are responsible for collecting completed merchandise in a timely manner.

SNC may contact the customer regarding merchandise remaining unclaimed for an extended period.

To the extent permitted by applicable law, SNC reserves the right to charge reasonable storage costs or otherwise handle abandoned merchandise after appropriate notice.

SIZING & FIT

Garment sizing and fit may vary between manufacturers, brands, materials, and styles.

Customers are responsible for reviewing applicable sizing information before approving an order.

SNC is not responsible for a garment fitting differently than expected when the correct product and size ordered or approved by the customer were provided.

CUSTOMER-SUPPLIED ARTWORK & INTELLECTUAL PROPERTY

By submitting artwork, logos, photographs, trademarks, characters, designs, text, or other materials, the customer represents that they own the material or possess sufficient authorization to reproduce and use it for the requested purpose.

The customer is responsible for obtaining any required licenses, releases, or permissions.

SNC reserves the right to refuse artwork we reasonably believe violates applicable law or third-party intellectual-property rights.

SNC ARTWORK, DIGITIZING & PRODUCTION FILES

Payment for graphic design, artwork preparation, digitizing, setup, or production does not automatically transfer ownership of SNC's internal production assets.

Unless otherwise expressly agreed in writing, SNC retains its rights in its:

  • Working files

  • Editable source files

  • Embroidery production files

  • Digitized embroidery files

  • Templates

  • Production settings

  • Internal processes

  • Proprietary production assets

Release or transfer of editable, source, or production files may require a separate agreement and additional fee.

Nothing in this section transfers ownership to SNC of original intellectual property supplied by the customer.

PHOTOGRAPHY & PORTFOLIO USE

Unless confidentiality or non-public production is agreed upon beforehand, SNC may photograph or record completed products for reasonable portfolio, website, social-media, marketing, advertising, educational, or demonstration purposes.

SNC will not intentionally disclose confidential customer information through such use.

Customers requiring confidential production should notify SNC before production begins.

THIRD-PARTY PRODUCTS & SUPPLIERS

SNC may source merchandise, materials, blanks, transfers, supplies, or other products from third-party manufacturers and suppliers.

SNC does not control third-party manufacturing processes.

Reasonable manufacturer variations involving sizing, color, construction, materials, packaging, availability, or other characteristics may occur.

FRAUD & UNAUTHORIZED TRANSACTIONS

Stitches N’ Clothes® maintains a ZERO-TOLERANCE POLICY FOR FRAUDULENT ACTIVITY.

SNC reserves the right to hold, investigate, decline, or cancel transactions reasonably suspected of involving:

  • Stolen payment information

  • Unauthorized payment methods

  • False identities or information

  • Fraudulent transactions

  • Intentional misrepresentation

  • Manipulated documentation

  • Fraudulent refund activity

  • Knowingly false payment disputes

  • Attempts to obtain merchandise or services without legitimate payment

Where appropriate and legally permitted, SNC may preserve and provide relevant records to payment processors, financial institutions, platforms, carriers, insurers, law enforcement, courts, or other authorized parties.

CHARGEBACKS & PAYMENT DISPUTES

SNC reserves the right to contest chargebacks and payment disputes and provide relevant transaction evidence.

Evidence may include invoices, payment records, communications, proof approvals, production documentation, photographs, video, tracking, delivery records, pickup confirmation, refund records, applicable policies, and other legitimate business records.

A payment dispute does not, by itself, establish that an authorized debt or transaction is invalid.

Knowingly making a false claim regarding authorization, fulfillment, delivery, merchandise, or services does not create a right to free merchandise or services.

Nothing in these Terms restricts lawful rights available through a customer's financial institution or applicable consumer-protection law.

BUSINESS RECORDS & ELECTRONIC COMMUNICATIONS

SNC may maintain legitimate business records relating to customer transactions in accordance with applicable law.

Records may include:

  • Orders and invoices

  • Payment records

  • Emails

  • Text messages

  • Direct messages

  • Artwork approvals

  • Digital proofs

  • Production photographs and videos

  • Shipping information

  • Delivery confirmation

  • Pickup documentation

  • Refund records

  • Relevant timestamps and transaction information

These records may be used where reasonably necessary to document authorization, approval, production, fulfillment, delivery, payment, or resolution of a dispute.

REFUNDS & CANCELLATIONS

Refunds and cancellations are governed by SNC's separate Refund / Cancellation Policy, which is incorporated into these Terms by reference.

Customers are responsible for reviewing that policy before placing an order.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, SNC will not be liable for indirect, incidental, special, consequential, or lost-profit damages arising from an order, product, service, delay, or transaction.

SNC will not be responsible for losses caused by circumstances reasonably outside its control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

RECOVERY OF AMOUNTS OWED

To the extent permitted by applicable law, SNC reserves the right to pursue unpaid balances and other legally recoverable amounts resulting from breach of an agreement, fraud, intentional misrepresentation, or other actionable conduct.

Where legally recoverable, this may include amounts owed for merchandise, materials, completed services, production, shipping, delivery, third-party charges, court costs, collection costs, and other recoverable damages or expenses.

RIGHT TO REFUSE SERVICE

SNC reserves the right to refuse or discontinue service when reasonably necessary, including in cases involving suspected fraud, abusive or threatening conduct, unlawful activity, intellectual-property concerns, unsafe merchandise, unresolved balances, or material violations of SNC policies.

FORCE MAJEURE

SNC will not be responsible for delays or inability to perform caused by circumstances reasonably outside its control, including natural disasters, severe weather, power outages, internet or telecommunications failures, transportation interruptions, government action, supplier shortages, carrier disruptions, labor interruptions, or similar events.

SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect to the fullest extent permitted by law.

NO WAIVER

Failure by SNC to immediately enforce any provision does not constitute a waiver of SNC's right to enforce that provision later.

Nothing in these Terms constitutes a waiver of any claim, defense, right, or remedy available to Stitches N’ Clothes®.

GOVERNING LAW

These Terms & Conditions are governed by applicable laws of the State of California and applicable federal law.

Nothing contained in these Terms limits any rights or obligations that cannot legally be waived.

CHANGES TO THESE TERMS

SNC reserves the right to update these Terms & Conditions from time to time.

The version applicable to an order will generally be the version in effect when the transaction is placed or otherwise agreed upon, subject to applicable law.

CUSTOMER ACKNOWLEDGMENT

BY PLACING AN ORDER, SUBMITTING PAYMENT, APPROVING ARTWORK, PROVIDING MERCHANDISE FOR CUSTOMIZATION, OR AUTHORIZING PRODUCTION, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS & CONDITIONS AND ALL APPLICABLE SNC ORDER POLICIES.

Stitches N’ Clothes®
Cerritos / Artesia, California
Order.StitchesNClothes@gmail.com
www.StitchesNClothes.com