REFUND / CANCELLATION POLICY

Stitches N’ Clothes®
Effective August 1, 2026

By placing an order, submitting payment, approving artwork, providing merchandise, or authorizing Stitches N’ Clothes® (“SNC”) to begin work, the customer acknowledges and agrees to this Refund / Cancellation Policy.

24-HOUR CANCELLATION POLICY

Cancellation requests must be submitted within 24 hours of placing an order.

The 24-hour cancellation period does not guarantee a full refund if SNC has already purchased materials, completed artwork, performed services, traveled or arranged transportation for the order, or otherwise incurred order-specific expenses.

Rush orders, same-day orders, special-order merchandise, and orders already in production may become non-cancelable immediately upon authorization.

CUSTOM ORDERS ARE FINAL SALE

All customized, personalized, printed, embroidered, engraved, branded, altered, digitized, designed, or made-to-order products are FINAL SALE ONCE PRODUCTION BEGINS.

Changes of mind, incorrect sizes or colors selected by the customer, customer-supplied spelling errors, approved artwork, missed events or deadlines not guaranteed by SNC, or other customer preferences do not constitute production defects.

Nothing in this policy limits rights that cannot legally be waived under applicable law.

REFUNDS & DEDUCTIONS

Refunds are issued only when approved by SNC or otherwise required by applicable law.

Approval of a cancellation or refund does not automatically entitle the customer to reimbursement of the entire original payment.

When SNC has already incurred costs, committed resources, or performed work relating to an order, SNC reserves the right, to the extent permitted by law, to deduct reasonable and documented non-recoverable costs before determining any remaining refundable balance.

Applicable deductions may include:

• Garments, blanks, merchandise, materials, and supplies
• Special-order or non-returnable merchandise
• DTF, UV DTF, embroidery, printing, engraving, and production materials
• Graphic design and artwork preparation
• Embroidery digitizing
• Setup and pre-production work
• Labor and production already performed
• Shipping and delivery expenses
• Courier and pickup expenses
• Reasonable order-specific travel or mileage expenses
• Vendor and supplier charges
• Lawfully non-refundable transaction or processing expenses
• Other reasonable, documented expenses directly incurred in fulfilling the authorized order

These deductions represent costs, materials, resources, or services already committed to the customer's order and are not arbitrary cancellation penalties.

Only the remaining balance after applicable deductions will be eligible for refund.

REFUND PROCESSING

Once SNC submits an approved refund, the refunded portion of the transaction is considered CANCELED AND VOID.

Refunds will generally be returned to the original payment method when applicable.

After SNC submits a refund, the customer's bank or payment provider may require approximately 48–72 business hours or longer to post the funds.

Bank and payment-processor processing times are outside SNC's control.

Approval or issuance of a refund does not waive SNC's right to retain or recover payment for legitimate materials, merchandise, labor, design, production, transportation, or other authorized costs already provided or incurred.

REFUNDED MERCHANDISE

Unless otherwise agreed by SNC or required by law, a customer may not receive reimbursement for merchandise, materials, or services while simultaneously retaining the corresponding merchandise or receiving the corresponding service.

SNC may require merchandise subject to a refund, replacement, or dispute to be returned, surrendered, or made reasonably available for inspection or pickup.

A refund covering merchandise does not automatically transfer ownership of that merchandise to the customer.

PRODUCTION ERRORS & CLAIMS

Customers are responsible for inspecting their order immediately upon receipt or pickup.

Claims involving an alleged SNC production error, incorrect product, incorrect quantity, or defect must be reported within 24 hours of receipt or pickup and should include clear photographs or video documenting the claimed issue.

SNC reserves the right to inspect and investigate the claim before determining an appropriate resolution.

Where appropriate and subject to applicable law, SNC may elect to repair, correct, reproduce, replace, issue store credit, or refund the affected portion.

A correctable issue does not automatically entitle the customer to cancellation or a full-order refund.

CUSTOMER APPROVAL

Customers are responsible for carefully reviewing artwork, proofs, spelling, names, numbers, colors, dimensions, quantities, placement, product selection, and other order specifications before approval.

Once approved, SNC is authorized to proceed according to that approval.

An error contained in customer-supplied or customer-approved information is not an SNC production error when the completed product reasonably reflects the customer's approved specifications.

PAYMENT AUTHORIZATION

By submitting payment, the customer represents that they are authorized to use the payment method provided and authorizes SNC to collect the agreed amount for the products and services ordered.

Payment, approval of an invoice, approval of artwork, written authorization, or authorization to begin production may be retained as evidence of the transaction and customer's authorization.

ZERO-TOLERANCE FRAUD POLICY

Stitches N’ Clothes® maintains a ZERO-TOLERANCE POLICY FOR FRAUDULENT ACTIVITY.

This includes, but is not limited to:

• Unauthorized or stolen payment methods
• Knowingly false refund claims
• Knowingly false chargebacks
• False claims that an authorized transaction was unauthorized
• False claims of non-delivery
• Fabricated or altered photographs, documents, communications, or evidence
• Intentional misrepresentation of an order
• Duplicate refund or reimbursement attempts
• Attempts to retain merchandise while obtaining reimbursement for the same merchandise
• Other deceptive activity intended to obtain merchandise, services, or money without legitimate payment

SNC reserves the right to preserve transaction and order records and provide relevant documentation to payment processors, financial institutions, platforms, carriers, insurers, law enforcement, courts, or other authorized parties when reasonably necessary and legally permitted.

CHARGEBACKS & PAYMENT DISPUTES

A chargeback or payment dispute does not, by itself, establish that a transaction was unauthorized or that the customer is entitled to free merchandise or services.

SNC reserves the right to fully contest any chargeback or payment dispute and submit relevant evidence, including:

• Transaction records
• Invoices
• Customer communications
• Artwork and proof approvals
• Order specifications
• Production photographs and video
• Production records
• Shipping and tracking records
• Delivery confirmation
• Pickup documentation
• Refund records
• Applicable policies
• Other evidence reasonably relevant to the transaction

Knowingly initiating a false payment dispute, falsely claiming an authorized purchase was unauthorized, falsely claiming non-delivery, or intentionally misrepresenting an order does not create a right to reimbursement or free merchandise.

Nothing in this policy prevents a customer from exercising legitimate rights through their financial institution or applicable consumer-protection laws.

RECOVERY OF LOSSES

To the extent permitted by applicable law, SNC expressly reserves the right to pursue recovery of unpaid balances and other legally recoverable losses resulting from fraud, intentional misrepresentation, breach of an order agreement, or other actionable conduct.

Where legally recoverable, these amounts may include unpaid merchandise or services, materials, completed labor, shipping or delivery expenses, order-specific transportation expenses, third-party charges, court costs, collection costs, and other damages or expenses recoverable under applicable law.

RIGHT TO REFUSE FUTURE SERVICE

SNC reserves the right to refuse future business from customers reasonably associated with fraudulent transactions, abusive refund activity, intentionally false claims, unresolved unpaid balances, abusive or threatening conduct, or other material violations of SNC's policies, subject to applicable law.

PRESERVATION OF EVIDENCE

SNC may retain transaction records, customer communications, invoices, artwork approvals, production documentation, photographs, videos, timestamps, shipping information, delivery confirmation, pickup documentation, refund records, and other legitimate business records in accordance with applicable law.

Such records may be used to establish authorization, approval, production, fulfillment, delivery, payment, refund history, or other relevant facts in connection with a dispute.

RESERVATION OF RIGHTS

Nothing in this policy constitutes a waiver of any claim, defense, right, or remedy available to Stitches N’ Clothes®.

Failure by SNC to immediately enforce any provision does not constitute a waiver of SNC's ability to enforce that provision or exercise any other available right or remedy later.

Stitches N’ Clothes® expressly reserves all rights and remedies available under applicable federal, California, and local law.

CUSTOMER ACKNOWLEDGMENT

BY PLACING AN ORDER, SUBMITTING PAYMENT, APPROVING ARTWORK, PROVIDING MERCHANDISE FOR CUSTOMIZATION, OR AUTHORIZING SNC TO BEGIN PRODUCTION, THE CUSTOMER ACKNOWLEDGES AND ACCEPTS THIS REFUND / CANCELLATION POLICY.

Stitches N’ Clothes®
Cerritos / Artesia, California
Order.StitchesNClothes@gmail.com
www.StitchesNClothes.com